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Course Benefits :

• Lifetime Validity Upon Redemption
• HD video tutorials and other study materials from Industry Expert Instructor
• Real-Time Tutor Support
• CPD Accredited Free PDF Certificate upon Completion of Course
• Hands-on exercises to reinforce your learning
• No Hidden Fees Take your customer service skills to the next level. Sign up now and become a leader in delivering outstanding customer experiences! The course comes with the following key sections:

Customer Service Skills: Develop foundational customer service skills. Learn about active listening, effective communication, problem-solving, and dealing with challenging customers, essential skills for any customer service role.

Serving Customers Using Social Media Platforms: Dive into the world of digital customer service. This module covers the nuances of serving customers effectively using various social media platforms, and adapting to the digital age of customer engagement.

Building a Rapport in Social Media: Learn how to build strong rapport with customers on social media. Understand the tactics for engaging customers, personalizing interactions, and creating a positive online presence.

Building Customer Relationships: Explore strategies to build and maintain long-lasting customer relationships. Learn techniques for customer loyalty, retention, and turning satisfied customers into brand advocates.

Adopting Language Techniques: Master the art of using language effectively in customer service. This module focuses on tone, style, and the choice of words to enhance customer interactions and convey empathy and understanding.

Improving Your Customer Engagement: Enhance your customer engagement techniques. Learn how to create engaging customer experiences, handle feedback constructively, and use customer insights to improve service delivery.

Evaluating Your Customer Experience: Understand how to evaluate and measure customer experience. This module teaches you about feedback mechanisms, customer satisfaction metrics, and continuous improvement processes.

Ethics in Customer Service: Delve into the ethical aspects of customer service. Learn about privacy, confidentiality, honesty, and respect – crucial elements in building trust and integrity in customer relationships.

Customer Service Roles: Explore the various roles within customer service. Understand the different responsibilities and skills required for each role, and how they contribute to the overall customer service strategy.

Put Policies in Place: Learn how to develop and implement effective customer service policies. This module guides you through creating policies that ensure consistency, quality, and compliance in customer service practices.

See full course details [here.]/https://learndrive.org/course/managing-customer-excellence-in-customer-service/)