Included in this offer :

• Stay in a Double Room
• All-inclusive
• Flights departing from the city of your choice
• Group round-trip airport/hotel transfer
• Welcome and assistance at the airport

✆ Any questions?

NEED HELP FINALISING YOUR BOOKING?

020 3318 2660
Everyday from 8am-8pm (Local rates apply)

From Abroad +44 20 3318 2660 International call rate

IBEROSTAR WAVES TUCAN

The Iberostar Tucan 5* is located on the beachfront in Playa del Carmen, Mexico. Located 3.5 kilometers from Xcaret Park and one hour from the archaeological site of Tulum, this club organizes activities for young and old alike: yoga, aquagym, water sports, shows, cooking classes... There's also a spa offering treatments and massages, a beauty salon, a fitness room and four swimming pools. You'll stay in a spacious room, ideal for couples, with balcony and living room. With our all-inclusive package, you have free access to our four restaurants and six bars and snack bars.

Practical information:

• 24-hour reception
• Check-in from 3 p.m.
• Check-out by noon
• Room service
• Concierge service
• Tour desk
• Daily cleaning service
• Ironing service (at an additional cost)
• Laundry and dry cleaning (at an additional cost)
• Childcare services (at an additional cost)
• Free private parking
• Free Wi-Fi
• Pets are not allowed in the hotel

Rooms

The hotel's contemporary tropical-style rooms are perfectly designed. They have a king-size bed or twin beds and a furnished balcony. Amenities include a minibar, safe, Wi-Fi, coffee maker, a hairdryer and a flat-screen TV.

Double Room

This room with its king-size bed (or twin beds) and sofa bed opens onto a furnished balcony overlooking the lush vegetation. The decor is accentuated by warm, welcoming tones, local motifs and marble details, creating a warm and authentic setting. The bathroom has a shower and a hairdryer.

Double Pool View Room

You'll be staying in a room that is ideally located, commanding a view of the pool from its furnished balcony. Whether you are staying as a couple or a family, you will enjoy a comfortable queen bed (or twin beds), a sofa bed for relaxation, a flat-screen TV and a minibar. The bathroom features a walk-in shower.

Junior Suite

Enjoy more space in this tiled suite with a king-size bed, a sitting area with two sofas, and a furnished balcony. With a minibar, coffee maker, flat-screen TV, fast Wi-Fi, a safe, and marble bathroom, these comfortable suites tick all the boxes.

Practical information:

• King-size bed or twin beds
• Flat-screen TV
• Telephone
• Safe
• Minibar
• Welcome tray
• Tea/coffee
• Wake-up service
• Free Wi-Fi
• Air conditioning
• Bathroom with walk-in shower
• Toiletries
• Hairdryer
• Iron and ironing board

Restaurants & Bars

Four restaurants and six snack bars are just waiting to welcome you throughout the day in a relaxing atmosphere. Whether it's a breakfast filled with sweet and savoury options, a lunch of Mexican grilled meats, cocktails and freshly squeezed fruit juices sipped in the afternoon, dinner with sushi or shellfish cooked Italian style: the all-inclusive package allows you to really indulge yourself.

All-inclusive

Includes breakfasts, lunches, dinners, local beverages (alcoholic and non-alcoholic) and a range of services offered by the establishment (see on-site conditions).

Tulum International Buffet

Enjoy a meal in this international restaurant. The breakfast buffet includes pastries, hot meals, and fresh fruit. The dinner menu includes Mexican specialities, some of which are cooked in front of you, including red beans, grilled meat, tacos, etc.

Bonsai Japanese Restaurant

Embark on a journey of taste sensations through Japan. Sit on a stool in front of the teppanyaki grill and enjoy sushi, maki, gyoza (Japanese ravioli), and freshly seared seafood... Finish with a slice of green tea cheesecake or lemon cake.

Palapa Uxmal

This buffet restaurant located near the pools and beach serves gourmet food in a casual atmosphere. You can enjoy a varied breakfast, steaks and burgers, salmon, salads, chips, etc.

Practical information:

• Bonsai Japanese Restaurant: 6:30 p.m. - 9 p.m., (prior booking required)
• Tulum International Buffet: 7 a.m. - 10:15 a.m., 6 p.m. - 10 p.m.
• Palapa Uxmal: 8 a.m. - 11:30 a.m., noon - 5 p.m., 6:30 p.m. - 9 p.m. (prior booking required for dinner)
• Dress code: smart casual, sandals and shorts accepted
• Other restaurant: Mare Nostrum Mediterranean restaurant

Activities & Lifestyle

Play beach volleyball or tennis, go surfing or diving, get a massage on the beach, take part in a dance or yoga class... Take advantage of the activities on offer, then visit the nearby theme parks and archaeological sites.

Your hotel has four outdoor swimming pools, including one for children, and one with waterslides. Relax on a sun lounger or rely on the expert hands of the spa staff, who work in several treatment rooms. Younger guests have their own activity programs. There are three to choose from, depending on their age. On the beach, water sports facilities ensure hours of family fun.

Practical information:

• 4 outdoor swimming pools
• Children's swimming pool
• Water park
• Sun terrace with recliners and sun loungers
• Yoga
• Fitness centre
• Water polo
• Aqua aerobics
• Tennis courts
• Beach volleyball
• Water sports
• PADI diving centre (at an additional cost)
• Snorkelling
• Children's playground
• Kids' club and teens' club (4 - 17 years)
• Entertainment team
• GYm
• Personal trainer (at an additional cost)
• Golf course (nearby, at an additional cost)
• Hairdresser and beauty salon (at an additional cost)
• Spa (at an additional cost)
• Facials and treatments (at an additional cost)
• Massages (at an additional cost)
• Sauna (at an additional cost)
• Hammam (at an additional cost)
• Jacuzzi (at an additional cost)

Good to know

As indicated, hotels are rated 3-star, 4-star or 5-star according to local standards. The services provided may not be equivalent to 3-star, 4-star or 5-star European standards.

Good to know

If you are travelling alone, you will be asked to pay a surcharge for a single room. This additional charge will be automatically included in your quote.

Child rates will be applied for children from 2 to 12 years old in the case where the child shares the room with two adults. If the child is travelling with just one adult, the surcharge may be applied on an adult basis. If your child or children do not fit into the age group mentioned above, the rate will be communicated to you at the time of processing your order. If the room is equipped with a bunk bed, the bed height is not suitable for children under 6 years of age.

For safety reasons, the wellbeing facilities of most establishments are not accessible to children under 16 years old. Similarly, it is possible that some amenities or services require an additional charge or are unavailable for exceptional reasons.

Unless otherwise stated in the service description, activities and any additional services available at destination, are provided in the language of the destination country and in English.

The opening times and hours of the activities, restaurants and bars are provided as an indication only and may be subject to change. Contact the reception desk in order to be informed of any changes.

Appropriate dress is required. We remind you that gambling may involve risks of isolation, indebtedness, and dependency...

Any additional special requirements the traveller may request which are not included in the travel service description will be communicated to our service provider. Sending this information does not imply acceptance and PerfectStay.com cannot be held responsible for the fulfilment of these special requests. Only the service provider of PerfectStay.com can access this request on location and any additional costs may be paid locally by the traveller.

Unless expressly stated in the description of the services and accommodation, the hotel is not suitable for people with reduced mobility.

Transportation

Choose an offer and, according to your preferences, opt for a seat in economy, business or first class.

See the 'View flight info' section for details on each trip.

In order to best organise your time in the airport, we advise that you arrive 2 hours before boarding for a medium-haul flight, or 3 hours before boarding for a long-haul flight (more than 5 hours). Take advantage of your early arrival to pass through security and check your luggage.

You will be informed whether or not luggage is included at the time of your booking.

You will have the opportunity to add additional luggage for a fee.

There are several different cities that are typically offered as departure points. Your arrival destination will show in your travel documents.

Depending on the flight schedule, some arrivals or returns may be made at night with early arrival or late departure. You will not always be able to have your room available immediately and will need to refer to the check-in and check-out conditions of the hotel.

In the event that your transfer is not included in your hotel reservation, it may be offered at the time of your reservation as an additional option. Unless specifically mentioned, transfers may be made in groups of 15 to 55 people.

Important: the modification or the cancellation of a booking is only possible within the limits and including the fees outlined in our general conditions of sale.

Thank you for kindly taking note of the CO2 emissions produced by your means of transport: http://eco-calculateur.aviation-civile.gouv.fr

Formalities

The following details apply to any British citizen who, during a trip sold by PerfectStay goes to a foreign country. The following is a resource directing you to information related to your travel formalities (identification documents, vaccines, VISA, safety, travel advice, etc.), and may be subject to change. Please note that Brexit negotiations are likely to include travel document modifications, therefore please regularly check most updated information. Please see official resource for British citizens wishing to travel:
https://www.gov.uk/foreign-travel-advice

The official UK Foreign Travel site has updates on safety and security, including incidents such as pickpocketing and robbery, along with larger incidents such as measuring the risk of terrorism.
Detailed country by country here:
https://www.gov.uk/foreign-travel-advice

If you are travelling with minors, please be sure to verify whether or not you will require a consent: https://www.gov.uk/permission-take-child-abroad

Please note that these details serve as a guiding resource in order to ensure that you have access to important information in order to pursue the necessary travel formalities required before travelling abroad with PerfectStay. Please note that PerfectStay will not engage in obtaining travel documents for you, such as visas, and you are solely responsible for knowing the potential health risks you may face in the course of your travels for which you may require vaccinations or medications. PerfectStay is not responsible for ensuring your travel formalities are properly undertaken and will only act as an intermediary directing you to resources which have been known to provide reliable information concerning travel formalities specific to British citizens.

VACCINE

For information concerning travel health requirements (vaccinations, health risks, etc.) please see the following resources:
https://travelhealthpro.org.uk/countries
https://www.fitfortravel.nhs.uk/destinations.aspx
https://www.nhs.uk/conditions/travel-vaccinations/

VISA

For the latest information on which travel documents (visas, passports, etc.) British citizens will require by destination, please see the following resources:
https://visacentral.co.uk/visa-quick-check
https://www.passportindex.org/comparebyPassport.php?p1=uk&fl=&s=yes
https://www.travisa.com/Visa_Search

IDENTITY

Please be sure to verify that your necessary Identification documents (passport and/or ID card dependent upon the country to which you will be travelling) have valid expiration dates, i.e. verify your ID documents have not yet expired. Also, be sure to remember to bring these necessary documents with you. It is also recommended to make copies of all travel documents in the event of an emergency.

Travel documents

Once your reservation has been made, you will receive a confirmation e-mail before your travel documents are sent.

Regarding the transport documents (in the case of a reservation with transport included), we will provide you with all the information relating to check-in and luggage in the "Your travel documents" email, allowing you to leave with peace of mind.

To take advantage of all your reserved services (hotels, transfers, activities, etc.), you will receive one or more exchange vouchers to be presented to each supplier.

The contact details of the establishment will be specified in these documents, to help make your arrival at your destination as straight-forward as possible.

✆ Any questions?

NEED HELP FINALISING YOUR BOOKING?

020 3318 2660
Everyday from 8am-8pm (Local rates apply)

From Abroad +44 20 3318 2660 International call rate