Nike Delivery Options

Here’s everything you need to know about Nike delivery, including all the options, costs, and how to get free delivery. We’ll also cover the essentials for returns and give you tips on how to save. 

Does Nike offer free delivery?

Nike offers free standard delivery to all its members, one of the numerous benefits you get when signing up. You can read about how to register alongside all the other perks in our Nike Membership guide. Delivery is also free on all orders over £50.

Nike free delivery codes

If you’re not a member, or if your orders often total less than £50, you can still occasionally find free delivery codes available. These can cover next day delivery, saving you £8 per order. You’ll be able to find any active free delivery discounts on our list of Nike voucher codes and deals.

Nike delivery options

Alongside standard delivery, there are a few other options to check out, depending on how quickly you want your purchase, and the delivery location. These usually include Next Day Delivery, Click & Collect, and Express Delivery. Certain items come with specific delivery times, as we’ll explain below.

Nike standard delivery

Delivery is free for all Nike members. If you don’t want to join, you’ll need to pay £4.50 for delivery for orders under £50. Standard orders over that amount have automatic free delivery.

How long does Nike standard delivery take?

Standard delivery takes 2-5 business days (up to six days in more remote areas of the UK). It may take longer to receive your orders in rare cases during busy times. Delivery is always Monday to Saturday, excluding bank holidays.

Nike next day delivery

Need your items fast? Next Day Delivery is available for £8 and takes one to two business days. Certain items don’t qualify for next day delivery, such as customised shirts and Nike By You shoes.

Nike next day delivery cut off

You’ll need to order before noon Monday to Thursday to qualify for next day delivery. Ordering after the cutoff time will carry the order over to the next business day.

Nike custom shoes delivery

One thing that sets this retailer apart is the ability to create custom trainers and football shirts, personalised to your tastes. For footwear, this is known as Nike By You, offering you the opportunity to modify a range of classic shoes like Air Max, Blazers, and Air Force 1. You can read more in our Nike shoe buying guide.

Because of increased manufacturing times, you’ll have to wait longer for these items to arrive. For customised shirts, you’ll wait two to five business days, whereas it takes two to five weeks for Nike By You shoes.

Nike Click & Collect options

If it’s not feasible to have your order delivered to your home or work, don’t worry. That’s where Click & Collect comes in. This service lets you choose a different shipping address. Unfortunately, due to Covid-19 restrictions, Click & Collect is not currently available, but check the Nike Click & Collect page for changes in the future.

Can I track my Nike order?

Once your order is complete, you’ll get an email with a tracking link that lets you see exactly where it is in the delivery cycle, and how long you can expect to wait for it. If you can’t see the email, you can check your status while logged into your account with the Orders tab on the site or app. If you aren’t a member, you can add your order number at the Nike tracking page.

What delivery company does Nike use?

Purchases will usually be delivered by DPD, DHL, or UPS. All these couriers offer full tracking services, and your purchase confirmation email will contain the courier’s name and a tracking link.

Nike returns options

Nike offers a generous return period of 30 days on nearly every purchase, though a handful of items cut that timeframe shorter. If you’re a member, you’ll enjoy free shipping on returns. We’ll explain exactly how this policy works, along with simple steps to follow when returning items.

What is the Nike returns policy?

Nike offers a standard 30-day return window (currently extended to 60 days). If you’re a member, you can also try out any footwear or apparel and return it if you don’t love it. So if you’re not feeling a pair of trainers after a single run, it’s okay to send it back within this period (although there are exceptions). The policy even extends to customised Nike By You trainers.

Wearable tech and unused gift cards must be returned within 14 days of purchase, and gift bags aren't eligible. Finally, if you’ve bought golf clubs from Nike, you’ll need to contact them directly to arrange shipping for the return.

How do I return an item?

Any item can be returned in-store, except for goods bought using Klarna, as long as it’s a Nike-owned store and not a Nike partner or Nike clearance outlet (including the Chelsea Stadium megastore). Failing that, you can return online via post, as we’ll explain below.

How to return an item online

If you’re a member, postal and online returns are free. Members who order as a guest need to set up the return through the Nike website. Here’s how to set up a member return:

1. Login as a member. To access your prepaid return label, sign in on either the Nike app or Nike.com. Once signed in, head to your profile and click the Orders tab.
2. Select which items you want to return. Click the relevant item in the view or manage orders tab. Click Start Return (on the website) or Return Order (on the app). Click every item you’re sending back. 
3. Submit return. Select the reason you are making the return, then press or click Submit Return.
4. Print the label. Nike will email a shipping label for you to print.
5. Send the items back. Pack the items in a delivery box or envelope and attach the printed label. You can drop the parcel at any Royal Mail location, but get proof of postage as evidence that you completed the return. 

How to return an item in-store

Here are the steps to return an item in-store (remember, you can’t return in-store purchases made with Klarna).

1. Get your order number. This is important, as Nike requires an original order number for any items returned in-store. You can find your number in the orders page if you’re a guest, your member profile on the website or app, or in an email from Nike.
2. Find a store nearby. You can find a nearby store with the Nike Store Locator, but check “Additional Services" on the store's information page to make sure they accept returns.
3. Return your item. You’ll need to present your ID, order number, and the card you made the order with to get your refund.

Can I exchange items?

If you want to exchange your items rather than return them, call beforehand via Nike’s contact details. The retailer will tell you if the return is possible and if your desired items are available. 

How long does it take Nike to refund?

Nike will process in-store returns immediately, but the refund may take 3-5 days to clear. Orders made with PayPal can’t be returned in-store, and are refunded via gift card. Online returns can take up to two weeks to process through to your account.

More ways to save at Nike

Here’s a handful of top tips to keep the price down when you buy Nike goods:

• Groupon discount codes. If there's a discount code out there or information about a sale, we know about it. Always hit up our Nike discount codes before you make a purchase. 

• Let Nike contact you via email and their app. In your account settings, opt-in to allow email communication. Then download the app and enable push notifications for even faster updates. You’ll get inside info about sales quicker as a member, so you can bag a bargain before the best deals are sold out. Find out about exclusive Nike membership offers with our guide.

• Black Friday and Christmas and Boxing Day sales. Nike’s Black Friday discount usually comes in the form of a 30% site-wide discount, including goods already discounted in the sale. A few weeks after Black Friday, there’s time to squeeze one more epic price drop in the Christmas and Boxing Day sale. Stay on top of the sales with our Nike Sales Calendar.

• Save items you fancy in your wishlist. Your wishlist is the perfect place to stockpile goods you’d love to own without paying full price. As soon as a sale drops, you can swiftly navigate to it and check if these goods have been reduced, saving you the trouble of traipsing through the sale pages.

• Prime Day. Any keen discount disciple knows Prime Day is full of bargains, and Amazon stocks plenty of Nike goods. Ensure you check those out. Don’t forget we’ve got the inside track on Amazon discounts too, so always check the Groupon Amazon discounts page.